My transfer failed due to "invalid authorization information"/ incorrect EPP key/code, what do I need to do? How do I obtain the correct EPP/authorization key for transfers TO Domains With Us?

Authorization (or EPP) keys/codes are generated by the current registrar and verified through the global registries for validity. If your transfer has failed due to "invalid authorization information," the EPP key submitted is not valid and has been rejected by the registry.

Please contact the current registrar and request they resync this information to provide the correct key for transfer. Once you have obtained the current/valid EPP key, please login to your account and resubmit a new transfer request for this domain. Please let us know so we can cancel the failed transfer request and credit your account for the amount of the transfer.